Cancellation & Refund Policy

You may cancel your order within 1 hour of placing it, provided production has not yet started. To cancel, call or WhatsApp us immediately at +91 9699349563 or +91 8645614505. After 1 hour, or once production begins, cancellation is not possible.

Because all our products are custom-printed to your specifications, we do not offer refunds once printing has begun. This is standard practice in the custom print industry.

If you receive a damaged or defective product, we will replace it at no cost. To claim a replacement:

• Record an unboxing video at the time of delivery — this is mandatory for all damage claims.
• Report the issue within 48 hours of delivery via WhatsApp (+91 8645614505) or email (sales@rareprint.in).
• Share the unboxing video and photos of the damaged product.
• We will arrange a replacement or reprint at our earliest.

In rare cases where a refund is approved (e.g., cancellation within 1 hour before production), the amount will be credited to your original payment method within 5–7 business days.

The 50% advance payment collected via Razorpay is non-refundable once production has started. If you cancel within the 1-hour window before production, the full advance will be refunded within 5–7 business days.

Phone/WhatsApp: +91 9699349563 | +91 8645614505
Email: sales@rareprint.in
Hours: Monday to Saturday, 10:30 AM – 6:30 PM